Slot 365 Privacy Policy – Personal Data Protection for Malaysian Players

Slot 365 collects three main categories of personal data from our users:

A. Data you provide directly:

• Registration information: Full name, email address, phone number, date of birth, and the password you created when registering your account.
• Identity verification documents (KYC): A copy of your MyKad or passport, a selfie with your identity document, and proof of address (such as a Maybank2u statement, Tenaga Nasional bill, or other official document dated within the last 3 months).
• Financial information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), bank account numbers for withdrawal processing via FPX or DuitNow, and deposit and withdrawal transaction history.
• Support communications: All messages, enquiries, and complaints you submit to our support team via live chat, Telegram, WhatsApp, or email.

B. Data collected automatically:

• IP address and geographical location information (country/state only)
• Device type, operating system, and web browser version used
• Game history, bets, wins, and losses
• Gaming session times and duration
• Platform login and logout records

C. Data from third-party sources:

• Identity verification from our KYC service providers
• Age verification information from third-party systems
• Gambling exclusion list check (where relevant to responsible gaming)

Slot 365 uses your personal data for the following purposes, all of which are necessary for the provision of safe, high-quality online casino services to players in Malaysia:

• Service delivery: Opening and managing your account, processing deposits via Touch 'n Go, DuitNow, or FPX, and processing withdrawals to your e-wallet or bank account.
• Identity verification (KYC): Verifying that you are aged 18 or above and confirming your identity for compliance with gambling laws and anti-money laundering (AML) requirements.
• Security and fraud prevention: Detecting and preventing suspicious account activity, duplicate account usage, or any fraudulent attempts that could compromise you or our platform.
• Customer support: Resolving complaints, answering enquiries, and providing technical support relevant to your account history and transactions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling us to reach out to players who may need support.
• Marketing communications (with your consent): Sending information about promotions, the latest bonuses, and special offers — only to players who have opted in to receive such communications.
• Legal compliance: Meeting reporting obligations to relevant authorities when required by law.

Slot 365 operates a strict data-sharing policy. We does not sell your personal data to any third party. However, there are limited situations where we are required to share your data with certain parties:

• Licensed payment providers: Required transaction information will be shared with payment service providers (such as FPX processors, DuitNow, and e-wallet operators) solely to enable your deposits and withdrawals to be processed securely.
• Game providers: Your username and account ID may be shared with game providers (such as Pragmatic Play, PG Soft, or Evolution Gaming) as required to authenticate your gaming sessions. They are bound by strict confidentiality agreements with Slot 365.
• KYC service providers: Identity verification documents are shared with licensed third-party KYC service providers for verification purposes only.
• Legal authorities: We will disclose required data to government authorities or law enforcement when mandated by a court order or applicable law.
• Licensing authorities: In the context of licensing compliance audits, the authority that issued our operating licence may require access to certain records.

All third parties who receive your data are bound by data protection agreements requiring them to handle your information to a security standard equal to or higher than our own.

Slot 365 continuously invests in cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. The following are the security layers we have in place:

• 256-bit SSL encryption: All communications between your device and our servers are encrypted using TLS 1.3 with 256-bit encryption — the same standard used by Malaysia's major banks.
• Data-at-rest encryption: Sensitive data stored in our databases — including KYC information and financial details — is stored in encrypted format using AES-256 encryption.
• Fund segregation: Member funds are held in accounts kept entirely separate from the company's operating funds, safeguarding your financial security even in unforeseen circumstances.
• Layered access controls: Only staff who require access to specific data to perform their duties are permitted to access that information — the "least privilege access" principle.
• Periodic security audits: Our systems undergo security audits conducted by independent firms specialising in cybersecurity for the online gambling industry.
• 24/7 Monitoring: An intrusion detection system (IDS) operates around the clock to detect and respond to security threats in real time.

The Slot 365 platform uses cookies — small text files stored on your device — to improve your experience, remember your preferences, and enable certain platform features to function properly.

Types of cookies we use:

• Essential Cookies: Required for the platform to function — including login sessions, active bonus carts, and security settings. Cannot be disabled.
• Functional Cookies: Remembering your language preference, display settings, and game preferences to provide a more personalised experience.
• Analytics Cookies: Helps us understand how players use our platform so we can make meaningful improvements. This data is aggregated and is not used to identify individuals.
• Marketing Cookies (optional): Used to deliver more relevant advertising. You may decline these cookies without affecting the platform's core functionality.

You can manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Slot 365 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Slot 365's policies, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@slot365-bangla.com. We will respond within 14 business days from the date the request is received.

Slot 365 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

As a general guide:

• Active account: Data is retained for as long as your account remains active and for the period following account closure as specified in the table above.
• After account closure: Most data will be deleted or anonymised within 30 days of the mandatory retention period expiring. However, certain records — particularly those relating to financial transactions — may need to be retained longer in accordance with legal requirements.
• Immediate deletion requests: If you request deletion of your data and there are no legal grounds preventing it, we will initiate the deletion process within 30 business days and notify you upon completion.
• Backup: Data held in our backup systems may take up to an additional 90 days to be fully purged after deletion from our primary systems.

Slot 365 reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, industry practices, or how we handle data. Any material changes will be announced via:

• In-platform notification upon logging in
• Email to the address registered with your account
• Update the "Last Updated" date at the top of this page

Your continued use of the Slot 365 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

For any enquiries, complaints, or requests relating to your privacy and data protection, you may contact us via: